Missing SPORE tokens on TFChain account after migration/login

#1

Hello, support team
​I need assistance regarding the status of my tokens. Previously, I successfully swapped TFT for SPORE within the Mycelium migration ecosystem, and my SPORE balance was visible in my account for about three months.
​Today, when checking my account (TFChain address: 5EqLz4ZXsxdzHNUvJ5jmNz7TFvmv6n3KoxSpNApe1bN29Ug1 ) , my TFT balance is displayed correctly, but my SPORE balance shows as 0.
​I have accessed my account securely via the official ThreeFold Dashboard using my valid Mnemonic phrase, but the SPORE tokens do not appear anywhere in the wallet or history. Could you please help me check the blockchain records or verify why my SPORE balance is currently missing?
my ID name in Mycelium is: yaroslav.rydenkoy.
Mycelium Ledger: 373e2c878ba5246c15e489d18b1b641608c869f76c8226b4381a435c7586c05e
​Thank you for advance
Best Regards, Yaroslav

#2

Thanks for the report, @rudenkoyar, We’re investigating and will provide updates, as well as keeping you informed via live support, as we’ve noted you’ve already reached out to us.

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#3

I have the same porblem. My SPORE are gone. And instead the migration site is asking me to register again. What do I need to do? I do not see a login option.

See attached printscreen.

I do not want to risk losing the SPORE.

Printscreen2

#4

Hey @stefanus!We’re aware of the issue; a ticket has been logged with the team. We’ll update you after their review. Thank you for your patience.

#5

I have the same problem. Please advise.

#6

Hey there! Thanks for your patience. The SPORE balance issue has been fixed. If you’re still experiencing it, please try on Incognito/Private window or clear your browser cache. Kindly confirm if the issue is resolved.

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