Help with my SPORE balance

#1

Hello, support team
​I need assistance regarding the status of my tokens. Previously, I successfully swapped TFT for SPORE within the Mycelium migration ecosystem, and my SPORE balance was visible in my account for about three months.
​I have accessed my account securely via the official ThreeFold Dashboard using my valid Mnemonic phrase, but the SPORE tokens do not appear anywhere in the wallet or history. Could you please help me check the blockchain records or verify why my SPORE balance is currently missing?
my ID name in Mycelium is: thomasat.thorneat
Mycelium Ledger: 957875ea82edb6a921d228d39b808039602ef6a4917abd25b3de644c41d6eb30
​Thank for your help

#2

Hey @willyt!

Regarding the SPORE balance issue, the team has deployed a fix, and it is now working as expected.

If you’re still experiencing the issue, please try accessing the website in an Incognito/Private window or clear your browser cache and try again.

Please check and let us know if the issue is resolved.

Thank you!

#3

thanks for the prompt reply I have tried both of these fixes and even tried different browsers still nothing.

#4

Hey @willyt! Thank you for trying the workarounds. Please contact us via live chat with screenshots for further assistance.