Can’t register mycelium [Closed]

#1

Hi all. I have been away for some while and I’m just learning about mycelium. I fortunately when I try to register no verify email is sent. I have tried two different emails
Addresses and obviously checked my spam/ junk folders. Any help would be appreciated. Thank you.

#2

We are currently assisting you through the support chat and will continue working with you there to help resolve the concern.

Please feel free to share any additional details or updates directly in the support chat.

#3

First of all thank you for everyone that helped me get this sorted. I’m still unable to register for mycelium ledger but at least everything lines up with the Mycelium hub, the threefold dashboard and the connect App.
however i do still have the issue when i try to register for the ledger i,m not receiving an email. I will contact support to try again tomorrow

#4

Hey @gazgits! We’re glad to hear that everything is now lining up correctly between the Mycelium Hub, the ThreeFold Dashboard, and the Connect App. Happy to assist and thank you for your patience throughout the process.

Regarding the issue with not receiving the email for the Mycelium Ledger registration, it appears you are already being assisted through the live chat. Our colleague also requested a video recording of the process, as during our internal testing there was no email verification step shown. This is just to ensure we are all aligned on the exact issue being experienced.

We’ll continue assisting you further through the live chat and work towards getting this resolved as soon as possible. Thank you.

#5

Well it all seems sorted now. Thank you to everyone who has helped me over the last few days. Very much appreciated.

#6

Hey @gazgits! Glad it was sorted. It was a pleasure assisting you.

#7