Stopped 3bot cannot be started again

hi everyone, I cannot start my 3bot anymore. My original solution expired last month so I went to 3bot Deployer site and selected my existing 3bot, than I clicked on Start button and went through the process and made a new payment (TFT tokens are gone from my wallet). After that 3bot initialized, but starting failed with some error message… now it’s asking me to pay again. Can you please help with bringing my 3bot online?

Hey @peteruller, sorry to hear about the trouble with your 3bot. Tokens for failed deployments should get refunded back to your wallet, can you verify that did not happen? Some other details that will help in looking into this: are you using the testnet or mainnet deployer? What’s the name of the 3bot?

Generally after an error during deployment, I’d say just try again, but if it’s kept your tokens without deploying, there’s definitely something to look into.

hi scott, tokens have not been refunded back to my wallet. 3bot name is peteruller and is using mainnet. Thanks for reply.

Sure thing. I’d recommend getting in touch with support using the icon in the bottom right of this page.

I posted my issue here on forum because I’m not getting any response from the support. I provided my e-mail address many times, but nobody ever reached out to me. I’ve been trying to get help nearly whole month without success…