Hi Everyone,
We are tracking reports from some farmers that their nodes did not mint in the way that they expected for the April period that was paid out last week. First, let me just say that we appreciate your patience while we investigate what happened and determine a course of action to provide missing rewards to farmers if and where appropriate. If you think there was an issue with how your nodes minting for this period, please contact our support team with details. To do that, you can visit this site and click “Chat with us”.
So far, what I can say about the root cause is that some updates were made to the minting code for this round of minting, including but not limited to how minting is handled for nodes managed by the farmerbot. Part of the changes were additional checks that nodes are reporting uptime in a way that’s consistent with the expected behavior of Zero OS. We will need to look further into what exactly happened with the subset of nodes that are affected.
Again, thanks for your patience and understanding. If you have any general questions, feel free to ask below. For any specific concerns regarding your nodes, please contact the support team as described above. We will be updating farmers individually through the support system when there’s more information about their situation, and we’ll also provide a general update as we know more.